|
|
 |
||||
|
Glitterbug Lights tries very hard to provide top notch products and service. We are always pleased to hear comments from our happy customers and we thank them for taking the time to write us with their thoughts. If you wish, you can contact us with your own comments by writing to Customer Comment. We purposely remove last names from the letters.  Thank you VERY much for the email and your excellent customer service. I hope I’m not too late to correct an error I must have made. I did not want a keychain light that shines blue – I thought it was the case that was blue in color. Can you please send the keychain light that shines white light? Thank you, I can’t wait to receive my order! Dena ***************************** Received today. Thanks so much for the prompt and excellent service. I especially appreciate the extra item ("Bush 04"). I must tell you that my son-in-law is now working directly with the president and vice president on the campaign. ****************************** Hi Duane, I received the e shirt, neon wire and SURPRISE pin this morning! Everything is just great and works wonderfully. Thank you for the cool heart pin. It certainly adds to the whole ensemble which will be worn by my 14 year old daughter for Halloween! I’m sure she’ll get many complements and inquiries on where she got the cool stuff and of course we will refer anyone on to you. ****************************** I can’t tell you how much I appreciate not only the excellent customer service I received from you but also the promptness of the shipment. I couldn’t have asked for a better experience with a vendor! I look forward not only to ordering from you again in the future but also to recommending you to the event planners we encounter. We are involved in many major special events here in the bay area and beyond and will hopefully think of applications for your products in our designs. Again thank you so much for the shipment! ****************************** Hi! I received my order this week and was VERY pleased!! Your customer service is excellent!! Thank you SO much for all the little extras too; what a wonderful surprise! It was like Christmas! People at work have seen my blinkys and heard from me what a wonderful experience I had with your company. I told them all about your website. I hate to mention it, but on my order of the high-intensity key chain light, CR2032 batteries were included. The package for the key chain light says that it takes two, 3 volt, 2016 batteries. Can you send me the 2016 batteries instead? I think your company will be at the Victorian Country Christmas in Puyallup in December and I can return the CR2032s to you then if that is okay. Please let me know. ****************************** I just wanted to thank your company for the great Light Fingers Item that I Ordered From you recently. I am Very impressed with the Item's quality. I am also happy about how quickly the Item was shipped. I can remember times when I waited weeks for other products purchased on the net. I'll be sure to put your website on my favorites list. Thanks Much- J.S. ****************************** This summer, my brother, who is in the Navy, was transferred to a new place and in the chaos, Rachael, my four year old niece completely missed out on the Fourth of July fireworks. I searched online for something to send her to substitute. Of all the online stores that sell light type products, the only one that responded to my inquires was GlitterBug LIghts. The owners, Duane and Janice Kanar, responded almost immediately to my email to them where I explained how sad my niece was to miss all the fireworks. They responded with great ideas from their wonderful and fun supply of unique lighted items. Already touched by their professionalisms, I choose to purchase a few items from them to send to my niece. The kindness by the Kanars and their staff continued after the sale as they went the extra mile to include beautiful packaging and other special items to cheer up a little girl they have never met. Needless to say, my niece was thrilled and my family and I are deeply touched by the thoughtfulness displayed by Duane and Janice and their staff. It filled my heart with joy to rediscover that great people are still in the world who have such caring and loving hearts. Thank you so very much, Franchesca P ****************************** Hi, this is Rachel's Dad. Thanks again for the care and concern you all displayed in filling this order for my daughter. She loves every item and plays with the constantly. While it was a hard sell that grandma sent them to her she does feel that Grandma would love her to have them and that is good enough for her. It was a great idea and a great plan and it has done wonders for my little girl’s summer. Thanks again for all your help and compassion. Lee P ****************************** Hello, The package just arrived. Thanks for everything and the LED gift. Christian. ****************************** Hello Janice, I got the latest package a few hours ago. Thank you very much for your prompt service. Christian. ****************************** Duane, Thanks for all the fun stuff! My Mom and I were a big hit at our family reunion! The kids loved the necklaces and flying saucer things (sorry I forgot their real names). I gave a few of my relatives your name and your email address, so hopefully that might get you a little business. ******************************* I wore the Purple Sunglasses as Master of Ceremonies for our Family Academy Awards Ceremony and they were a big HIT. Although you were right, you do get tired of the flickering and have to put them on the steady light, or your eyes go batty! Thanks again! I look forward to doing business with you again. Enjoy the beautiful sunshine! Sally ******************************* FYI, my order for the 10 pack of the basic scrolling LED badges arrived today and they are already making a statement just within the office. One of the managers/owners of the company asked me to inquire about the possibility of a larger quantity purchase. Thanks again for filling our initial order so promptly. Doug L. ****************************** My name is Amy M. I recently placed an order with your company and wanted you to know how pleased I was with how you treated me! One of my selections was unavailable, and you replaced it with something even better, then sent me two light up keychains for the inconvenience. I wasn't bothered by the replacement, and the extras went above and beyond good customer service! It's nice to know some companies still care about their customers. Thank you, and I have passed along your website information, along with my "glowing" report, to all my friends! Thanks again, Amy M. ******************************* Hi, I just wanted to let you know I received my ordered items in record breaking speed. Great job. Great items. Without a doubt I will do business with you again. Thanks again. Sincerely, Ellen W. ****************************** Already received you goodies today and I guess you delivered them by JET. Thank you so much and I will have fun tomorrow, Thanksgiving. Have a happy holiday Sibylle T. ****************************** I have been pleased with your products and service. I am telling lots of people at the St. Louis Science Center about your web site. I hope they are sending lots of business your way. Keep up the good work!!! Irwin M. ****************************** Hello Duane, Wow, great prices and superior customer service, too! Thank you, Glitterbug! I will recommend you to anyone and everyone I know. Best wishes for continued success, Kate M. ***************************** Thanks for the GREAT service, Duane. I've told many folks about your products and your wonderful service! Hope you have a wonderful holiday season! Sandy H. ***************************** This is my first opportunity to log-on at home. It was a wild weekend. I DID get my package last week and you even combined my orders! I was impressed! I should have told you I had two orders but it sort of slipped my mind in all my excitement. I ordered two Seahawks blinkys from work worried you would run out before I could do an order from home. Then, at home, I had time to look around & ordered a few things in addition to deciding I needed two more of the Seahawks blinkys. I will keep one as a spare & the other two I plan to give to friends who have admired them. Way cool pins. The little "off" button is the BEST feature! Thank you for all the wonderful free stuff. Getting a box in the mail from you is like Christmas for me. My husband thinks it's funny how excited I get. You guys are the very best! I just can't say enough nice things about your customer service. Keep up the excellent job. You guys ROCK!!!!!!!! Regards, Dena ***************************** NOTE: (The following email Email came to us almost 3 weeks after the item was ordered... We usually ship on the same or next day an order is received.) Hiya. Has this order been shipped? When? The payment confirmation (copied below) came February 2. Thanks for your answer, Rachel *** Hello Rachael, Let me start out by admitting we completely messed up concerning your order. On one side we're announcing how great our customer service is and on the other (your) side, we're somehow completely misplacing an order sheet. We have your order in our computer system, but somehow the paperwork went missing and your order was never completed. We see where you ordered a single light a bit before this order. That order was shipped. We have always had all the items you ordered in stock, so there's no excuse there. We show many other orders placed and shipped on the day yours came in and they were all shipped. Weird. Needless to say, we are embarassed and apologetic. Your order will be shipped today by Priority Mail and we will include extra items in hope that you will consider them in your decision whether to forgive us or not. We are so sorry. *** I absolutely love this email! I'm laughing right now with utter pleasure at doing business with a company that has both the prices and integrity yours obviously does (plus, it's very funny). I was very happy with my previous experience--the order arrived before it even occurred to me to expect it--and now am satisfied to have done business with you a second time. Thank you for the pleasure of being your customer. --Rachel *** Hello Rachael, We really appreciate your forgiving email. We're so giddy with relief that we're almost glad we messed up so we could feel this good afterwards. We have a special page on our website that features customer comments and would very much like to include yours... with your permission of course. Please let us know. We delete last names from the notes. Your package, as promised, was shipped today by USPS Priority Mail. It is scheduled for delivery on Monday the 27th. We're not promising that, as we have little (no) control over the actions of postal workers. We also, as promised, included a couple of extra goodies for you so you'd look the other way, so to speak. Seriously, we are pleased that you are back in the satisfied customer state of mind. We're truly sorry about the delay in sending your items. We're human and mess up now 'n then, but we always try to make it right. Kind regards, Duane, Online manager ****************************************** Dewayne, I enjoyed the conversation we had today when I spoke with you about ordering some Tiger Blinky lights for the benefit we are having at my sons grade school. over the phone. I did not order very many today, but I will introduce the possibilities of ordering a fairly large number of the lights to sell at the various fundraisers we have throughout the year! I am very involved with the school board and teachers as well as the sports programs. We have approx. 1200 students in our district . I am very excited about the possibility of selling some of your products for the charitable projects of the school. In the future I might even consider trying to sell some of them myself for a small business venture. I really do appreciate the way you do business. My first order was prompt and your addition of a few extra products was a very refreshing and welcome reminder of how nice it can be to recieve such good service from a company that goes above and beyond the standards we have come to expect from todays society! It does my heart good to know that there are still people out there that maintain such a strong and caring business ethic! Thank you again, Jean ************** Hello there, This is Hailey M. and I am placing my second order with Glitterbug Lights and just wanted to say thank you sooo much for the free items thrown into my order last time. In fact, they were so well thought out that I am now ordering more of a few of those things. I know your trickster ways!! Anyway, I also ordered a set of the finger lights, and was looking at your replacement batteries and see that you do not carry the batteries that come in them. Is there a suitable replacement battery that you do carry that would work for these? Also, in the description of the blinky binky, is says that they come with a neck string to wear, but none of mine did. STILL!! I loved the stuff I ordered and your customer service so much that I will most definitely be a long time customer. Thank You, Hailey (She was right... our new Blinky Binkies had no necklace cords. We changed the website) We're working on getting the batteries she requested. | FAQ Page | E-mail Form | LINKS | Customer Comments | | Return Home | What's New | Blinky Lights | Gizmos n Gadgets | Rave Party Items | Scroll Badges | LED Flashlights | Batteries | Contact Us | |
||
